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customer service trends of the future

may 16, 2022 by bpm team

customer service representatives working at desk in office

our shift from 2019 to 2021 marks the end of a decade characterized by innovation and technological disruption. we have seen a significant shift in how businesses connect with their customers, and to be honest, this is only the beginning. customer pleasure is the most crucial and … [read more...]

the importance of customer satisfaction

april 29, 2022 by bpm team

customer service evaluation and satisfaction survey concepts

since the introduction of social media, the way we interact with businesses has changed. where once we'd call a store or write a letter, we now reveal our frustrations about how we're treated on platforms like twitter – in fact, there are guides on how to do it.  then, we … [read more...]

how to choose between self-hosted and cloud help desk

april 22, 2022 by bpm team

african female intern student worker working on laptop in modern office

the help desk software market is awash with options for businesses of all sizes. the main distinction you can draw between the platforms available is whether they are hosted locally or powered by the cloud. before you can pick a specific product, it’s essential to establish … [read more...]

qualities of an ideal receptionist

march 22, 2022 by bpm team

man and woman receptionists

the post of receptionist is sometimes one that’s looked down upon in business. in terms of rank, it’s essentially the bottom of the pile, as the receptionist seems to report to absolutely everyone else in the office. while the rank may be low, the importance of a good … [read more...]

all you need to know about yoga booking systems

february 28, 2022 by bpm team

yoga practice exercise class concept

welcome to the detailed guide on yoga booking systems. what is a yoga booking system? what is its purpose? we'll detail the ten benefits of yoga bookings and mention key features you should look for when finding the best yoga booking system. first, let's explain what a yoga … [read more...]

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